Refund & Cancellation Policy

This policy explains how subscriptions, lifetime deals, cancellations, and refunds work for RoomGen. Payments are securely processed by our third-party payment provider, who acts as merchant of record.

Free trial

Every new account includes a one-time free-trial credit grant, no card required. We encourage you to use the trial to evaluate RoomGen before subscribing.

Subscriptions

Paid plans are billed in advance on a monthly or annual basis and renew automatically until cancelled. The monthly credit allowance for your plan is granted at the start of each billing cycle.

Lifetime deals

A lifetime deal is a one-time payment, not a subscription, and never renews. It grants a monthly credit allowance on the 1st of each calendar month (UTC), on top of any other credits on your account, for as long as RoomGen operates. Lifetime credits are used first. Unused lifetime credits do not roll over: they reset on the 1st. Credits from a subscription or any other grant are not affected by the reset.

• Refunds for a lifetime deal follow the Refunds section below.
• A refund, or a chargeback decided against us, ends that lifetime deal, removes its allowance, and takes back up to one month of that allowance from your balance (this month's unspent lifetime credits first), never below zero.
• The allowance is set in credits. The number of credits each feature costs may change as the cost of the underlying AI models changes.

Cancellation

• You can cancel anytime from your account settings or by emailing us.
• Cancellation stops future renewals. You keep access and remaining credits until the end of the current paid period.
• We do not provide automatic pro-rated refunds for partial billing periods.

Refunds

• Because credits are consumed to generate AI renders (a real, metered cost), consumed credits are non-refundable.
• If you were charged in error, charged twice, or could not use the Service due to a fault on our side, contact us within 14 days and we will work with you on a fair resolution, which may include a partial or full refund.
• Approved refunds are issued to the original payment method and may take several business days to appear.

How to request

Email hello@roomgen.studio with your account email and the charge in question. We aim to respond within 2 business days.

Who we are

RoomGen is operated by Casa Mayuka Private Limited, a company registered in India and based in Bengaluru, Karnataka.