Refund & Cancellation Policy

This policy explains how subscriptions, cancellations, and refunds work for RoomGen. Payments are securely processed by our third-party payment provider, who acts as merchant of record.

Free trial

Every new account includes a one-time free-trial credit grant, no card required. We encourage you to use the trial to evaluate RoomGen before subscribing.

Subscriptions

Paid plans are billed in advance on a monthly or annual basis and renew automatically until cancelled. The monthly credit allowance for your plan is granted at the start of each billing cycle.

Cancellation

• You can cancel anytime from your account settings or by emailing us.
• Cancellation stops future renewals. You keep access and remaining credits until the end of the current paid period.
• We do not provide automatic pro-rated refunds for partial billing periods.

Refunds

• Because credits are consumed to generate AI renders (a real, metered cost), consumed credits are non-refundable.
• If you were charged in error, charged twice, or could not use the Service due to a fault on our side, contact us within 14 days and we will work with you on a fair resolution, which may include a partial or full refund.
• Approved refunds are issued to the original payment method and may take several business days to appear.

How to request

Email hello@roomgen.studio with your account email and the charge in question. We aim to respond within 2 business days.